Enterprise Queue Management
A completely integrated, 100% in-house hardware and software ecosystem engineered to streamline visitor routing, eliminate waiting friction, and provide branch managers with real-time operational intelligence.
Trusted by industry leaders
Unified Branch Flow Architecture
From initial touchpoint to post-service feedback, every interaction operates on a resilient local bus with automated cloud synchronization. Experience the complete journey below.
Omnichannel Self-Service Check-In
Give your visitors the freedom to join the queue on their terms. Whether they prefer the tactile experience of a ruggedized self-service kiosk, scanning a quick QR code on their mobile device, or verifying a pre-booked web appointment upon arrival, the system captures their intent instantly and seamlessly.
Intelligent Routing & Load Balancing
Once a customer is in the system, our core queue engine takes over. It doesn't just assign numbers—it dynamically routes customers based on VIP priority, specific service requirements, and real-time teller availability. Your staff's dashboard displays a clear, segmented view of waiting customers, ensuring the right person is served by the right agent at exactly the right time.
Acoustic & Visual Calling Systems
Keep waiting areas calm and informed. Our hardware ecosystem combines ultra-bright LED matrix displays for wide-angle visibility, localized LCD counter screens for precise direction, and multi-zone acoustic systems featuring natural, bilingual voice synthesis to ensure no one misses their turn.
Service Delivery & Instant Feedback
At the counter, employees utilize a streamlined desktop interface to process tickets, log service metrics, and update customer records without friction. The moment the service concludes, customers are prompted via mobile or a physical counter tablet to instantly rate their experience, giving you real-time sentiment data.
Modular Hardware Capabilities
Every piece of hardware is built with industrial-grade materials, ruggedized electronics, and modular expansion slots to fit your exact architectural requirements.
Self-Service Check-In Kiosks
Custom-fabricated cold-rolled steel enclosures designed for 24/7 continuous public operation.
- Display Options: 15" to 32" Full-HD capacitive multi-touch screens (anti-glare, 500+ nits)
- Chassis & Finish: Heavy-duty powder-coated steel with custom RAL color matching and vinyl branding
- Compute Platform: Fanless industrial x86/ARM embedded boards with Windows IoT / Linux support
- Integrated Peripherals: High-speed 80mm thermal printers, optical QR/barcode scanners, RFID/NFC & smart-card readers
Counter & Waiting Displays
Ultra-bright visual status indicators engineered for wide viewing angles in busy waiting halls.
- LED Matrix Displays: Multi-color high-contrast alphanumeric displays with wide horizontal visibility
- Counter LCD Units: 10.1" to 15.6" compact counter-top displays powered via PoE / local power
- Digital Signage Split-Screen: Seamless overlay of real-time queue calls on main advertising screens
- Communication: Native TCP/IP, RS485 industrial bus, and wireless mesh networking
Industrial Ticketing Engines
Heavy-duty thermal print engines engineered for zero-jam, high-volume transactional dispensing.
- Print Speed: Up to 250 mm/s high-speed direct thermal printing
- Reliability: Heavy-duty guillotine auto-cutter rated for 1.5M+ cuts with anti-jam sensors
- Paper Handling: 80mm wide paper roll capacity with automated low-paper optical telemetry
- Multilingual Support: Native Arabic/English vector font rendering and custom QR code printing
Acoustic Announcement Systems
Intelligent acoustic calling hardware with natural multilingual voice synthesis.
- Voice Synthesis: Studio-quality bilingual (Arabic & English) text-to-speech announcement engine
- Amplification: Multi-zone audio distribution with custom acoustic chime triggers
- Integration: Direct interface with facility PA ceiling speakers or localized counter speakers
Managed PoE & Failover Infrastructure
Industrial switching and local edge appliances that guarantee 100% uptime.
- PoE Switching: 8 to 24-Port Smart Managed PoE+ infrastructure with 300m long-range transmission
- Failover Architecture: Local edge node operation with zero internet dependency during outages
- Power Management: Intelligent PoE watchdog that auto-detects and power-cycles unresponsive peripherals
Intelligent Routing & Enterprise Analytics
Powered by our proprietary queue management software platform (Waqtak), offering bank-grade reliability and deep operational transparency.
Multi-Branch Central Management
Monitor branch efficiency, active counters, and customer wait times across hundreds of geographically distributed locations from one unified dashboard.
Automated SLA Alerts & Escalations
Trigger automated visual and SMS/email alerts to floor supervisors when queue thresholds exceed defined operational SLAs.
Core Banking & ERP Webhook Integration
Native REST APIs and webhook pipelines to integrate customer data, ticket histories, and appointment bookings directly with your core enterprise backend.
Post-Visit Feedback Requests
Send a feedback request after service so customers rate the branch from their own phone, with no terminal to walk up to. Ratings arrive linked to the teller, service category and wait duration, and a low score notifies the branch manager for follow-up.
Engineered for Your Brand & Facility
Because we control the entire engineering stack from sheet metal fabrication to board layout and firmware, we easily adapt systems to bespoke architectural requirements.
Custom Chassis & Form Factors
Free-standing, counter-top, wall-mounted, or flush-recessed kiosks designed to complement your interior architecture and space constraints.
Brand Identity & Finishes
Precision laser-cut backlit logos, automotive-grade powder coating matching your brand palette, and custom vinyl overlays.
Custom Peripheral Integration
Seamless integration of specialized passport readers, thermal biometric cameras, fingerprint scanners, or payment POS terminals.
Your turn
READY TO DEPLOY?
Whether you need a turnkey system or a scalable hardware ecosystem, our engineers are ready to deliver.